Q&A Part Two: EMA Talks About Advanced Performance Analytics
Dennis Drogseth, VP of Research at Enterprise Management Associates (EMA), talks about the benefits of Advanced Performance Analytics (APA), and looks to the future of the technology ...
View Article5 Components of a Bare Necessities ITIL Lite Implementation
If you are considering implementing an ITIL-based ITSM solution for your IT Organization, you may consider starting with the ITIL Lite bare essentials option. In today’s blog, I would like to talk...
View Article13 APM Predictions for 2013
Industry experts - from analysts and consultants to users and the top vendors - offer thoughtful, insightful, and sometimes controversial and contradictory predictions on how APM will change and impact...
View ArticleGartner Q&A Part Two: Analytics vs. APM
Will Cappelli, Gartner Research VP in Enterprise Management, talks about the future of Analytics and Application Performance Management ...
View ArticleIT Struggling with Service Model Implementations, Survey Says
Enterprise IT staffs spend significant time struggling to keep up with change management, as well as trying to improve overall end-user service quality. To address these issues, IT managers have...
View ArticleWhy You Need to Integrate IT Operations and IT Service Management
When you think about it, we’re not just focusing on application and network performance solely for the sake of performance. In today’s business environment, we’re focusing on performance because IT has...
View ArticleQ&A: EMA Talks About ITIL and Cloud
EMA VP Dennis Drogseth and EMA Director Torsten Volk discuss recent EMA research such as The Service Desk in the Age of Cloud and Agile and Demystifying Cloud as well as prior EMA research on cloud...
View ArticleCMDB: The Beating Heart of IT Management
The more effectively we can integrate management tools at every level and the more effectively we can manage the delivery of IT as a service to our constituents, the more value we add to the enterprise...
View ArticleEcosystem Cloud: Predicting the Outcome Before the Data Is In
With its just-launched “Ecosystem Cloud” research, EMA is trying to understand how different sized IT organizations are managing applications and other services with options for internal cloud,...
View ArticleEcosystem Cloud: The Results Are In!
The EMA report Ecosystem Cloud: Managing and Optimizing IT Services Across the Full Cloud Mosaic is complete. In mid May I wrote a column making predictions about the results, which were just then...
View ArticleADDM — Connecting the Dots and Changing the World in the Process
Application Discovery and Dependency Mapping (ADDM) may sound arcane — and sadly to some extent it still remains so. The notion of actively discovering application and infrastructure interdependencies...
View ArticleTaking a Stand with ADDM
In my last column, I discussed the importance of Application Discovery and Dependency Mapping (ADDM) as a tremendously valuable resource for managing and optimizing application and business services,...
View ArticleThe CMDB of the Future - Part 1
The Challenge of the Conventional CMDBThe Configuration Management Database, or CMDB, was conceived a few years back as a way to discover and maintain a repository of all components on which an...
View ArticleThe CMDB of the Future - Part 2
Automating the Service ModelThe first step in making any system more automatic (and thus more reliable) is to dramatically reduce the amount of manual maintenance required ...
View ArticleThe CMDB, the CMS, and the CMDB System - A Brief Introduction
In spite of the array of confusing opinions, bad press, and general contentiousness that has recently surrounded Configuration Management Database (CMDB) deployments, EMA is seeing a resurgence of...
View ArticleIT and Business Alignment: Has APM Evolved to Fulfill the Promise of BSM? Part 2
In Part 2 of this article series, we will look at the rising popularity of Application Performance Monitoring (APM), the resurgence of BSM, and how APM and BSM are converging to achieve the goal of IT...
View ArticleCMDB System Use Cases - Part One
The least effective way to begin a CMDB deployment is to simply assume that by having the software in place and feeding it with assorted data you're building a system that will magically bring you...
View ArticleCMDB System Use Cases - Part Two
In my previous blog, CMDB System Use Cases - Part One, I discussed use cases such as Change Impact Management and Change Automation, and Asset Management and Financial Optimization. In this follow-up...
View ArticleCMDB System Metrics - Part One: Internal Metrics
It may sound childlike, but a good place to start before putting any metrics in place is to ask,"Why?" Probably the first answer at the top of most adopters' minds is because I have no choice if I'm...
View ArticleCMDB System Metrics - Part Two: External Metrics and ROI
Today's blog will center on some examples of we call "external metrics" based on use cases, as well as on planning meaningful ROI metrics in conjunction with specific use-case benefits ...
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