CMDB Systems: Some Key (and Surprising) Findings from Deployments
In writing CMDB Systems: Making Change Work in the Age of Cloud and Agile, we gained a lot by talking to deployments. In the spirit of our own recommendations for how to manage and optimize a...
View ArticleSelecting the Right Technology for Your CMDB System: The Core CMDB/CMS
Very few CMDB solutions are currently packaged as standalone options. For instance, you may already have a CMDB embedded in your service desk that’s not yet in use. However, you may decide for any...
View ArticleMaking the Right Application Discovery and Dependency Mapping (ADDM) Investment
The Application Discovery and Dependency Mapping (ADDM) market is evolving rapidly, and in multiple directions at once. While this can be confusing, it is overall a good thing. Through this diversity,...
View Article6 Key Points of ADDM Evaluation
Here is a suggested Application Discovery and Dependency Mapping (ADDM) checklist summary, addressing key areas of product differentiation ...
View ArticleThe Future of ITSM: How Are Roles (and Rules) Changing? Part 1
Both the “rules” and the “roles” governing IT Service Management (ITSM) are evolving to support a far-broader need for inclusiveness across IT, and between IT and its service consumers. Recent EMA...
View ArticleThe Future of ITSM: How Are Roles (and Rules) Changing? Part 2
Both the “rules” and the “roles” governing IT Service Management (ITSM) are evolving to support a far-broader need for inclusiveness across IT, and between IT and its service consumers. Recent EMA...
View ArticleITSM Futures: A Closer Look at Mobile and Unified Endpoint Management
In my last blog, I discussed how IT service management (ITSM) roles (and rules) are becoming more operations-aware. The blog examined a number of key game-changers for ITSM, including a growing...
View ArticleChange Management Part 1: The Big Picture
This is the first of a three-part series on change management. In this blog, I’ll try to answer the question, “What is change management?” from both a process and a benefits (or use-case) perspective ...
View ArticleChange Management Part 2: Metrics, Best Practices and Pitfalls
This is Part 2 of a three-part series on change management. In this blog, I’ll look at what it takes to make change management initiatives succeed — including metrics and requirements, best practice...
View ArticleChange Management Part 3: Optimizing Change Management for Cloud, Agile, and...
In Part 3 of a three-part series on change management, I’ll look at how the technologies for service modeling, automation, visualization, and self-service are evolving to address the more dynamic...
View ArticleProcess, Dialog, and Workflow: A Formula for Interconnection and Automation
As a follow-up to my previous columns on change management, I’d like to step back a little and shine a light on an even broader landscape. Here I’ll touch briefly on process, dialog, and workflow as a...
View ArticleHow to Improve Your APM Deployment with CMDB
In a perfect world, deployments would always go as planned – however in the world of IT we all know that is not the case. There's a long list of reasons why Application Performance Management (APM)...
View ArticleThe CMDB/CMS in the Digital Age: More Present Than You Might Think
As tech headlines flash across my email, the CMDB, and its federated equivalent, the CMS, are almost never mentioned. And yet when I do research, dialog with IT, or support our consulting team, the...
View ArticleNavigating IT Chaos: Why the Challenges of Discovery and Inventory Are More...
On August 8, EMA will be delivering a webinar on what's really going on today in the areas related to discovery and inventory, along with some recommendations on how take charge of "discovering what's...
View ArticleAdvanced IT Analytics, AIOps and Big Data - 7 Key Takeaways - Part 2
The goal of EMA's latest research was to look at how advanced IT analytics (AIA) — EMA's term for primarily what today is best known as "AIOps"— is being deployed. Here are the remaining four of my...
View ArticleService Modeling in the Digital Age: CMDB, or CMS, and/or DDM?
The configuration management database (CMDB), along with its more federated companion, the configuration management system (CMS), has been bathed in a deluge of negative opinions from all fronts —...
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Discovery and Dependency Mapping-CMDB/CMS: The Synergies Are There!
OK, I admit it. "Service modeling" is an awkward term, especially when you're trying to frame three rather controversial acronyms in the same overall place: CMDB, CMS and DDM. Nevertheless, that's...
View Article2021 Application Performance Management Predictions - Part 6
Industry experts offer thoughtful, insightful, and often controversial predictions on how APM and related technologies will evolve and impact business in 2021. Part 6, the final installment in the...
View ArticleAIOps Rightfully Going Beyond CMDB in the Multi-Cloud Era
The absence of topology can be a key inhibitor for AIOps tools, creating blind spots for AIOps as they only have access to event data. A topology, an IT service model, or a dependency map is a...
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CMDB Is Alive and on the Rise - Cloud Found Innocent of Its Demise
Articles proclaiming the death of CMDB started appearing with regularity as early as 2010. Cloud was named as the likely killer. The problem with this bit of folk wisdom is that it isn't true. EMA...
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